Return & complaints


Have you received a wrong or damaged product? Inform us of this as soon as possible after discovery, preferably by e-mail. Custom made items cannot be returned.

Questions about returns or do you have a complaint? Then you can reach us at +31(0)10 304 6031 and info@touwlampshop.nl.

When buying online, you have the legal right to return an item. After receiving your order, you have up to 14 days to return the product.

Custom made items unfortunately, cannot be returned. Make sure to always contact us before you return an item.

Returning an item is at your own expense. You can find the current costs of this on postnl.nl.

We do everything in our power to ensure the smoothest order process and delivery. If something did turn out wrong, please send an email to: info@touwlampshop.nl.

Should you have received a damaged item, please contact us. We will then either repair or replace the item in question.  

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