After your order has been placed, you will receive a confirmation email from us. Didn’t see it yet? It may be that it ends up in your spam box.
Archives: FAQs
What are the payment options at Touwlampshop.nl?
You can easily pay through iDeal, Mister Cash, the VVV-gift voucher, PayPal, Giropay and Afterpay
Are there any costs associated to the payment?
No, we do not charge any extra costs for this.
What are the shipping costs?
For orders over € 15 we do not charge shipping costs.
Do you order an item under € 15? Then we charge the following shipping costs.
The Netherlands: € 7.25
Belgium: € 14.75
Germany: € 14.75
What is the delivery time?
All our lamps are tailored especially to your preferences. This makes that our delivery time is between 2 and 5 working days. The current delivery time is indicated on the website for all our products. Unfortunately, we cannot take into account any delays at PostNL.
Which courier will deliver my package?
All our package are shipped trough PostNL.
Can I also pick up my order?
No, you can only have your order delivered.
Which lamps are suitable to combine?
Combining different lightbulbs ensures a unique creation. In mixtures, we always recommend combining the vintage LED lamp 290 lumen together with the vintage LED lamp 320 lumen.
What colour light do your bulbs emit?
All our light sources are equipped with brown glass. This will provide the lamp with a pleasant, warm light.
How do I return an item?
When buying online, you have the legal right to return an item. After receiving your order, you have up to 14 days to return the product.
Custom made items unfortunately, cannot be returned. Make sure to always contact us before you return an item.
Returning an item is at your own expense. You can find the current costs of this on postnl.nl.