What should I do if I have received a damaged item? Should you have received a damaged item, please contact us. We will then either repair or replace the item in question. Post navigationPrevious post: Is there a guarantee on the rope lamps?Next post: Where can I submit a complaint? Comment on this FAQ Cancel replyYour email address will not be published. Required fields are marked *Comment Name * Email * Website Save my name, email, and website in this browser for the next time I comment.